Amazon Connect trusted by 500+ customers worldwide
Amazon ConnectGo isn't just another call center solution. It's your round-the-clock sales machine and customer satisfaction powerhouse.
Imagine:
- Leads pouring in while you sleep, thanks to AI-driven conversations
- Sales closing automatically, freeing your team for high-value tasks
- Customer issues resolved instantly, any time of day or night
- All this, at a fraction of your current operational costs
With Amazon ConnectGo, powered by Amazon Connect and turbocharged by Amazon Lex AI, you're not just answering calls. You're
Multiplying Your Sales Force:
Our AI assistants qualify leads and even close sales, 24/7/365.
Slashing Wait Times:
Instant responses mean happier customers and more closed deals.
Cutting Costs:
Reduce staffing needs while increasing productivity.
Gaining Actionable Insights:
Every interaction is analyzed, giving you a goldmine of customer data.
Scaling Effortlessly:
Whether you're handling 100 or 100,000 calls, we grow with you.
Don't just take our word for it. Companies using Amazon Connect report
- 300% increase in qualified leads
- 50% reduction in operational costs
- 80% improvement in customer satisfaction scores
Best part?
We deploy in days, not months, thanks to our cutting-edge IaC and CI/CD deployment processes."
The Amazon ConnectGo team at Secure Cloud Networks offer a range of packages designed to meet the unique needs of your business. Whether you are a small startup or a medium-sized enterprise, our contact center solutions provide essential features, advanced functionalities, and seamless integration to enhance your customer service operations.
Startup Package
Perfect for small businesses and startups, our Startup Package offers essential features at an affordable price point. With up to 5 agents, basic call routing, CRM integration, call recording, and basic outbound calling, you can deliver exceptional customer service without breaking the bank.Basic Package
For growing businesses, our Basic Package provides advanced call routing, enhanced CRM integration, detailed analytics, and a basic outbound predictive dialer. Accommodating up to 10 agents, this package ensures your customer service operations are optimized for efficiency and growth.Business Package
Ideal for medium-sized enterprises, our Business Package includes comprehensive omnichannel support, real-time interaction tracking, automated follow-ups, and an advanced outbound predictive dialer. With support for up to 20 agents, this package helps you deliver a seamless and consistent customer experience across all communication channels.
Features | StartupAs Low As $750/mo Setup fee: $1,500 | BasicAs Low As $1,500/mo Setup fee: $3,000 | BusinessAs Low As $3,000/mo Setup fee: $4,500 Recommended | Premium$7,500/mo Setup fee: $6,000 |
|---|---|---|---|---|
Number of Agents | Up to 5 Agents | Up to 10 Agents | Up to 20 Agents | Up to 50 Agents |
Inbound/Outbound Minutes | 40,000 minutes | 81,000 minutes | 160,000 minutes | 405,000 minutes |
CRM Integration | Basic | Basic | Advanced | Full Cusomization |
Analytics & Reporting | Basic | Basic | Advanced | Premium |
Omnichannel Support | Voice | Email, Voice, & Chat | Email, Voice, & Chat | Full Omnichannel |
Outbound Predictive Dialer | ||||
Amazon Lex Chatbot | ||||
Amazon Connect Instance | ||||
Number of Phone Numbers | 1 | 2 | 5 | 10+ |
Automated Deployment | ||||
CI/CD Pipeline | ||||
Customized Contact Flows | 1 | 3 | 10 | Unlimited |
Support* | Email + Chat | 24/7 Phone + Email + Chat | ||
| *Support With Support Plans |
Free eBook Offer:
Unlock the Power of Cloud-Based Call Centers for Your Business
Download our free eBook: "Disrupting the Call Center Space: Pay-as-you-go Call Centers for Small and Medium-sized Businesses"
In this game-changing guide, you'll discover:
How Amazon Connect is revolutionizing customer service for SMEs
The benefits of cloud-based, scalable call center solutions
Why pay-as-you-go models are perfect for growing businesses
Real-world examples of SMEs outperforming larger competitors
Strategies to implement powerful call center capabilities on a budget